Refund & Return Policy
At Daily Trendz Shop, your satisfaction is important to us. If something isn't quite right with your order, we're here to help.
General Policy
This policy outlines how returns, refunds, and exchanges are handled for all purchases made through our store.
Return Window
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original packaging to qualify for a return.
Return Conditions
Products such as jewelry, watches, sunglasses, and gift boxes must be returned in resellable condition. Items showing signs of wear or damage caused after delivery may not be eligible for a refund.
Damaged, Defective, or Incorrect Orders
Damaged Orders
If your order arrives damaged, please contact us within 3 days of delivery so we can address the issue immediately.
Defective Items
Received a defective product? Reach out to us within 3 days and we'll make sure it gets resolved quickly.
Incorrect Orders
If you receive the wrong item, contact us within 3 days and include clear photos so we can review it fast.
Replacement or Refund
Once your issue is approved, we will offer a replacement or a full refund at no additional cost to you.
Refund Processing
Processing Time
After we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds are processed within 5 to 7 business days.
Refund Method
Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Product Exchanges
Exchange Process
We offer exchanges for eligible items based on availability. If you would like to exchange a product for a different style or item, please contact us first so we can guide you through the process.
Unavailability Option
If the requested item is unavailable, you may choose a refund instead.